FAQ

Frequently Asked Questions

  1. If i purchase a downloadable pattern PDF how long does it take to land in my inbox? You should receive the link to download your pattern within 10mins of completing your order. Please check your spam or junk mail inboxes if you don't see it. If you are having trouble downloading your PDF please email me at - amanda@redagape.com.au
  2. Will i be able to decipher the patterns in the Japanese craft books? If you are fluent in reading knitting and crochet charts you will have no problem following the visual guides in the Japanese craft books. Japanese sewing books and magazine also have useful visual guides plus paper pattern pieces to complete your projects. 
  3. What forms of payment do you take? We accept PayPal payments and Credit Card payments via Stripe for Shopify. 
  4. Do you ship outside Australia? We do! But please be mindful that postage costs are high for overseas shipping. This is something we have no control over and in some cases we lose money on postage overseas to keep the rates as low as possible. If you don't see your country listed in the shipping options please email us for a quote - amanda@redagape.com.au
  5. How long should i expect to wait to receive my order? If you are in Australia your order should arrive with a week. All items are packaged and shipped within 24hrs of purchase. As we are located in NSW items being shipped to WA may take a little longer. 
  6. How do i contact you directly? If you have any queries please email me at amanda@redagape.com.au and i'll try to respond with 24hours.